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  • Dynamics 365 Customer Service Enterprise (NCE)
    Dynamics 365 Customer Service Enterprise (NCE)

    Dynamics 365 Customer Service Enterprise (NCE): Optimize your customer service In today's business world, efficient and responsive customer service is critical to success. Dynamics 365 Customer Service Enterprise (NCE) provides companies with a powerful platform to take customer service to the next level. This comprehensive solution uses AI-powered tools and integrated features to transform your service processes, increase employee productivity and maximize customer satisfaction. Advantages of Dynamics 365 Customer Service Enterprise (NCE) Efficient problem resolution: Use Copilot in Dynamics 365 to quickly diagnose and resolve issues and create customized responses for your customers. Optimized agent support: Improve your agents' workflows with features such as viewpoint analysis, automatic translations and AI-powered knowledge articles. Increased first call resolution rate: Increase the number of successfully resolved queries on first contact with AI-based routing that routes queries to the most appropriate agent. Integration and collaboration: Connect experts who have solved similar cases and enable efficient collaboration via Microsoft Teams. Self-service options for your customers Real-time issue resolution: Deploy AI-driven, conversational bots to resolve customer issues in real time. Automated interactions: Accelerate problem resolution with human-like, generative AI-powered voice responses. Increased productivity: Automate routine tasks and complex transactions to reduce your agents' workload. Community portals: Promote knowledge sharing and collaboration through personalized portals for customers and employees. Optimization of service processes Omnichannel Insights: Access a centralized dashboard that brings together AI-driven analytics and KPIs for all channels. Trend and performance analysis: Recognize new trends and identify opportunities for improvement in support processes and interactions Automation of processes: Replace manual workflows with more than 1,000 pre-built flows and custom data connectors. Predictive planning: Use forecasting reports to plan staffing needs based on seasonality and call volumes. Cost efficiency: Reduce operating costs by leveraging existing features and integrating with other business applications. Reach customers via preferred channels Scalable phone systems: Quickly set up phone systems on a Microsoft-managed platform that enables reliable customer support. Multi-channel support: Provide fast service via email, SMS, social networks or virtual assistants - wherever your customers are. Real-time translation: Communicate effectively in your customers' language thanks to integrated real-time translations. Emotion recognition and routing: Route customer inquiries to the right agent based on their emotions and needs. Comparison table Features Dynamics 365 Customer Service Dynamics 365 Customer Service Enterprise Dynamics 365 Customer Service Premium Case management ✔️ ✔️ ✔️ Knowledge management (including knowledge creation) ✔️ ✔️ ✔️ Microsoft 365 interoperability ✔️ ✔️ ✔️ Unlimited number of named users ✔️ ✔️ ✔️ Leads (creation only) ✔️ ✔️ ✔️ Microsoft Power BI ✔️ ✔️ ✔️ Microsoft Teams integration ✔️ ✔️ Copilot in Dynamics 365 Customer Service ✔️ ✔️ Embedded intelligence ✔️ ✔️ Multi-session support ✔️ ✔️ Unified routing ✔️ ✔️ Analysis and KPI reports ✔️ ✔️ Forecasting and scheduling ✔️ ✔️ Portals ✔️ ✔️ Custom applications (Microsoft Power Apps) ✔️ ✔️ Workflow automation (Microsoft Power Automate) ✔️ ✔️ Dynamics 365 Contact Center ✔️ Self-service chatbots and IVR ✔️ Live and persistent chat via messaging and social channels ✔️ Voice channel with inbound routing, call summarization and outbound calls ✔️

    Price: 771.07 £ | Shipping*: 0.00 £
  • Dynamics 365 Customer Service Professional (NCE)
    Dynamics 365 Customer Service Professional (NCE)

    Dynamics 365 Customer Service Professional (NCE) (CFQ7TTC0LFNK:0001)

    Price: 409.01 £ | Shipping*: 0.00 £
  • Twinings Customer Favourites Variety Pack 230s NWT2062
    Twinings Customer Favourites Variety Pack 230s NWT2062

    Twinings Favourites Variety Pack Pack of 230 F14907 Twinings Favourites Variety Pack 230 Pack F14907Enjoy a cup of tea from this favourite selection pack from Twinings choosing from the both traditional and fruity flavours including Pure Peppermint,

    Price: 46.60 £ | Shipping*: 7.19 £
  • Plantronics EncorePro HW510 Customer Service Headset Monaural
    Plantronics EncorePro HW510 Customer Service Headset Monaural

    Part of the EncorePro 500 series, the HW510 Customer Service Headset is a next-generation headset for call centres and offices. The design is both lightweight for comfort and robust for durability, cutting down on replacement costs. Soft-cushioned

    Price: 80.81 £ | Shipping*: 0.00 £
  • What information can be obtained from a customer number?

    A customer number can provide information such as the customer's account details, purchase history, contact information, and any special preferences or requests they may have. It can also be used to track customer interactions and communication history with the company. Additionally, the customer number can help in identifying the customer's loyalty status, such as membership level or rewards program participation. Overall, a customer number is a key identifier that allows businesses to access and manage important information about their customers.

  • Where can I find the customer number of my subscription?

    You can usually find your customer number on the invoice or receipt that you received when you first signed up for the subscription. If you cannot locate it there, you can also check your account information on the company's website or contact their customer service for assistance. Additionally, some companies may include the customer number in the welcome email or any correspondence related to your subscription.

  • Can any of you be a customer of Armanda Communication Ltd?

    Yes, anyone can be a customer of Armanda Communication Ltd as long as they are interested in the services or products offered by the company. Whether you are an individual looking for personal communication solutions or a business in need of corporate communication services, Armanda Communication Ltd can cater to a wide range of customers. Simply reach out to the company to discuss your specific needs and explore the available options for becoming a customer.

  • What is the email address of DHL customer service?

    The email address for DHL customer service is contactcenter@dhl.com. You can reach out to this email address for any inquiries, complaints, or assistance regarding DHL services. Make sure to provide all relevant details in your email to receive a prompt and accurate response from their customer service team.

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  • Plantronics EncorePro HW520 Customer Service Headset Binaural
    Plantronics EncorePro HW520 Customer Service Headset Binaural

    Part of the EncorePro 500 series, the HW520 Customer Service Headset is a next-generation headset for call centres and offices. The design is both lightweight for comfort and robust for durability, cutting down on replacement costs. Soft-cushioned

    Price: 84.80 £ | Shipping*: 0.00 £
  • SECO CUSTOMER NUMBERS Semi Rigid Plastic Sign 150x200mm
    SECO CUSTOMER NUMBERS Semi Rigid Plastic Sign 150x200mm

    Help spread useful information regarding COVID-19 Coronavirus with this health and safety poster from Seco.This handy sign is a clear and informative sign for your employees and customers. Safety signs are very important in the workplace and it will

    Price: 4.97 £ | Shipping*: 7.19 £
  • Plantronics Black EncorePro HW720 Customer Service Headset Binaural
    Plantronics Black EncorePro HW720 Customer Service Headset Binaural

    These comfortable binaural Plantronics headphones offer amazing sound quality and ultimate flexibility for a range of users. With an extendable boom microphone, they can be adjusted for different head types, while still providing exceptional comfort.

    Price: 132.76 £ | Shipping*: 0.00 £
  • Epson 3043 Fuser Unit Customer Maintenance Parts C13S053043
    Epson 3043 Fuser Unit Customer Maintenance Parts C13S053043

    Fuser unit and maintenance kit for Epson laser printers. Genuine Epson consumable. Keeps your printer in top operating condition. Page yield: 50000 pages. Fits AcuLaser CX29/C2900 series laser printers.

    Price: 130.00 € | Shipping*: 0.00 €
  • What is the customer service email address of Amazon?

    The customer service email address of Amazon is cs-reply@amazon.com. Customers can use this email address to reach out to Amazon's customer service team for assistance with their orders, account issues, or any other inquiries they may have. It is recommended to include as much detail as possible in the email to receive a prompt and accurate response from Amazon's customer service team.

  • What is the customer service email address of Vodafone?

    The customer service email address of Vodafone is customer.care@vodafone.com. Customers can use this email address to reach out to Vodafone's customer service team for assistance with their inquiries, complaints, or feedback. It is important to include all relevant details and information in the email to ensure a prompt and accurate response from the customer service team.

  • How can I reach GMX customer service via email?

    To reach GMX customer service via email, you can log in to your GMX email account and click on the "Help" option in the top right corner. From there, you can select the "Contact" option and fill out the contact form with your inquiry. Alternatively, you can also send an email directly to GMX customer service at support@gmx.com. Be sure to provide as much detail as possible in your email to ensure a prompt and accurate response from the customer service team.

  • How can I contact DHL customer service via email?

    To contact DHL customer service via email, you can visit the DHL website and navigate to the "Contact Us" section. From there, you can find the option to send an email to their customer service team. You will likely need to fill out a form with your contact information and details of your inquiry or concern. Once you submit the form, a DHL representative should respond to your email in a timely manner.

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